Privacy Policy (911 Security)

Last updated: 21 January 2026

1) Who we are

This Privacy Policy explains how 911 Security (“we”, “us”, “our”) collects and uses personal data through our website and in the course of providing security services (including alarm, CCTV, access control and related support).

Contact details (Data Controller):
911 Security
Unit 200, Greenogue Business Park, Newcastle, Dublin, Ireland
Sales: +353 (1) 257 22 77 | sales@911security.ie
Support: +353 (85) 133 2211 (24hr Support Line) | support@911security.ie

If you have a privacy request, email support@911security.ie with “Data Protection Request” in the subject line.

2) What this policy covers

This policy covers:

  • visitors to our website;

  • people who contact us by form, phone, email or other channels; and

  • customer contacts and individuals whose data we process when designing, installing, maintaining or supporting security systems.

Important note for customer CCTV/alarm systems: In many cases, our customer (e.g., a homeowner, business, management company) decides why and how CCTV or access-control data is used and is therefore the data controller. We may act as a data processor when we access data only to provide installation, configuration, maintenance, monitoring support, or troubleshooting.

3) Personal data we collect

We may collect the following categories of personal data:

A) Enquiries and communications

  • name, company, email address, phone number and message content submitted via our website forms (e.g., “Contact Us”, “Talk to an Expert”, “Security Check”)

  • information you provide by phone or email (and records of our correspondence).

B) Customer/project delivery and support
Depending on the service, we may process:

  • contact details for keyholders, site contacts, and authorised users;

  • site address and installation details (e.g., device locations, zone names);

  • service history, call-out notes and fault/maintenance records;

  • system configuration and event data (e.g., alarm activations, access control entry logs) where needed for support.
    If we provide/arrange monitoring options, we may share relevant event data with a monitoring centre and/or nominated contacts.

C) CCTV and imagery (where applicable)

  • CCTV footage/images may contain personal data (images of individuals, vehicle registrations, behaviour, etc.). We only access/handle this where required to provide the service and as agreed with the customer.

D) Website and technical data

  • IP address, device/browser details, pages visited, approximate location (derived from IP), and security/diagnostic logs.

  • cookie-related identifiers (see Cookie Policy below).

4) How we use personal data (purposes and legal bases)

Under GDPR, we rely on one or more lawful bases (such as contract, legitimate interests, consent, and legal obligation).

We use personal data to:

  1. Respond to enquiries and provide quotes

    • Purpose: reply to messages, arrange surveys, issue quotations, follow up on requests.

    • Legal basis: steps prior to contract / legitimate interests.

  2. Deliver services and support

    • Purpose: design, install, configure, maintain and support security systems; provide aftercare and troubleshooting.

    • Legal basis: contract; legitimate interests (service quality, security, preventing misuse).

  3. Monitoring, escalation and safety (where chosen by the customer)

    • Purpose: process alarm events and contact details to escalate alerts to nominated contacts or a monitoring centre.

    • Legal basis: contract; legitimate interests (security and safety).

  4. Billing, accounting and compliance

    • Purpose: invoicing, payments, tax/accounting, legal recordkeeping.

    • Legal basis: legal obligation; contract.

  5. Security of our systems and fraud prevention

    • Purpose: protect our website, systems and business from threats and abuse.

    • Legal basis: legitimate interests.

  6. Marketing (where permitted)

    • Purpose: send service updates or offers.

    • Legal basis: consent (e.g., where required) or legitimate interests for limited B2B marketing where permitted.

    • You can opt out at any time by emailing sales@911security.ie.

We do not intentionally collect special category data (e.g., health, religion, political views). However, CCTV footage could incidentally capture sensitive context; where this happens, we minimise access and handle it with extra care.

5) Who we share personal data with

We may share personal data with:

  • monitoring centres / response partners (where a monitoring service is enabled);

  • installers/engineers/subcontractors assisting with delivery and maintenance;

  • IT, hosting, communications and security providers who support our website and business systems;

  • professional advisers (legal, accounting, insurance);

  • authorities where required by law or to protect rights/safety.

We do not sell personal data.

6) International transfers

Some suppliers may process data outside the EEA. Where that happens, we use appropriate safeguards (such as Standard Contractual Clauses) and other measures required under GDPR.

7) How long we keep personal data

We keep personal data only as long as necessary for the purpose collected, including:

  • Website enquiries: typically up to 24 months (to manage follow-ups and queries), unless you become a customer.

  • Customer/project records: typically for the duration of the relationship plus a reasonable period, and longer where needed for legal/tax purposes (often up to 6-7 years).

  • Service/support records: as needed to provide support and maintain safe, reliable systems.

  • CCTV retention: usually determined by the customer (the controller). Where we advise/configure retention, we encourage the shortest period appropriate for the purpose.

8) Your data protection rights

You may have rights including access, rectification, erasure, restriction, portability, and objection (depending on the circumstances).
To exercise your rights, contact support@911security.ie.

You also have the right to raise a concern or lodge a complaint with Ireland’s Data Protection Commission (DPC). The DPC can be contacted via webform, email, post or phone.

9) Security

We use appropriate technical and organisational measures to protect personal data, including access controls, staff confidentiality, and security monitoring. No method of transmission or storage is 100% secure, but we work to protect data from unauthorised access or loss.

10) Third-party links

Our website may include links to third-party sites (e.g., social media). If you follow those links, their own policies apply.

11) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the “Last updated” date.